FAQs

You will receive an invoice by email after the service is completed on your property. The majority of our clients prefer to keep a credit/debit card on file through our client portal which is billed once the service is complete.

Our full service clients are billed monthly. Invoices are generated the last week of each month for the following month and are emailed out. For our clients with credit/debit cards on file, your card will be charged the last business day of each month, for the upcoming months service. If you do not have a card on file, payment is due in the office by the 10th of each month to avoid any pause or delay in service. Any customers who are late will be required to have a card on file to ensure timely payment in the future.

Clippings will be dealt with depending on site conditions. Typically the grass clippings are recycled into the lawn with a mulching kit. Grass clippings are rich in nitrogen and keep your lawn looking its best! Bagging the clippings can be done upon request but we highly recommend recycling the clippings back into the lawn.

Each grass type requires a different height but unless otherwise requested by the client, we always cut as high as we can for the grass type. This prevents weeds and helps maintain a healthy lawn!

If it is a light rain we will still make every possible effort to keep you on your scheduled day. However, your lawn's appearance and health are important to us. If weather conditions do not permit mowing we will mow the next dry day to prevent rutting. Also, if your scheduled for later in the week and it rains early in the week we may still be a day behind the entire week due to weather at the start of the work week. The normal schedule will resume the following work week. We reserve the right to come up to one day late or early due to breakdowns and weather delays. You will be notified of any deviation more than one day!

We typically cut weekly during the growing season (March - November or December depending on your lawn type). This ensures we only cut 1/3 of the grass blade and will keep your lawn healthy and looking it's best! Our typically service plan contains 40 service dates.

Blades are checked for sharpness daily and sharpened as needed.

We use a variety of methods depending on the needs of the lawn and quantity of leaves. The use of a leaf vacuum, bagging with a mower, or backpack blower are just a few ways we remove leaves.